Sales /Sales Orders
SA

Sales Orders

Conversion blocked — QUO-001 draftSO-002 Confirmed · Packing

Order Confirmation

Blocked
Customer Acceptance
Draft — customer acceptance required
Click to Record Acceptance
Stock Reserved (SCM)
Stock reservation not verified by SCM
Click to Reserve Stock
Finance Discount approval
Approval status not recorded — handled within S&RO.
Click to Approve
Legal Review
Not required — Standard terms
Order confirmation blocked — resolve prerequisites above.

Order Fulfillment Handover

Not sent

S&RO sends confirmed orders to external Warehousing. Warehousing executes fulfillment and returns acknowledgement status.

QUO-001 · Cannot send to Warehousing until order is Confirmed.
Retry becomes available only after a failed transmission.

Cancellation / Refund

SO-002

Submit a cancellation or refund request. Finance may receive relevant notifications. No payment execution via this form.

Request StatusPending Review
REQ-014 · SO-002Pending Finance
Finance notified · 30 Oct, 10:35
Customer downsizing expedition crew by 4 members before dispatch.
REQ-013 · SO-001Approved
Finance notified · 25 Oct, 15:40
Duplicate SKU exchange requested by customer account manager.
SO-002 · Confirmed → Packing
Accepted quote · Stock reserved · Discount approved by S&RO
Sent 29 Oct 14:40 → Warehousing acknowledged 14:41
Acknowledged